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Support

Contact support@omev.be for product access, API questions, image enablement, key compromise, quality problems, service incidents and unresolved usage or billing questions. The Support screen in the web cabinet also provides a separate billing contact button.

Include enough context​

For an API or service problem, include:

  • account or organisation email;
  • approximate date, time and timezone;
  • route and public model;
  • HTTP status and error body;
  • request or reference identifier when available;
  • key alias, prefix or final four characters only;
  • a sanitised example and the business impact.

For an answer-quality problem, explain what was wrong in the meaning, facts or format and include a safe example of the expected result.

For a usage discrepancy, specify the period, key and project. Compare completed days in the timezone configured for the account or organisation; days are not universally closed at 00:00 UTC.

Never include​

Do not send complete API keys, passwords, payment-card details, confidential customer data, unredacted personal data, or internal credentials. Support does not need them to find a request or account.